Expert Computer Repair - Austin TX based computer consulting services

THE HIDDEN COST OF DOING NOTHING

Computers, like any other piece of expensive, precision equipment, require regular upkeep and maintenance to continue to function effectively. Complaints about frequent computer problems usually stem from a lack of proper care and maintenance. Averaged out over the long term, the costs associated with routine maintenance pale in comparison to the costs of repairs after a failure has occured, which include lost sales, lost productivitity, and wasted man hours. If your computers are sluggish, crash frequently, or generate other errors, it is likely they are in need of maintenance or the problems will only continue to get worse. You can get pro-active maintainence and monitoring now, or you can cross your fingers and hope disaster doesn't strike.

MAINTAINED COMPUTERS ARE SECURE COMPUTERS

But there is another reason to keep your computers maintained that you may not have thought about. Well maintained computers are more resistant to viruses, security breaches, and hacker attacks. Vendors of business software you use every day: Microsoft, Oracle, Symantec, IBM, Hewlett-Packard, Sun, Adobe, and others, update thier products regularly to close holes that have recently been discovered that an attacker can exploit to gain access to your systems and protected data. Long gone are the days when you could make a one time investment in anti-virus software and a firewall and be secure. CERT reports that 95% of security breaches could be prevented by keeping systems up to date with appropriate patches. Today's ever evolving threats demand you keep up with the latest patches and updates or fall prey to malware and hackers armed with the latest exploits.

OUR OFFERINGS

Expert Computer Repair is committed to ZERO network downtime. Some of our current Monthly Maintainence customers haven't had ANY problems in over a year thanks to the benefits of regular maintainence. All our maintenance plans are customizable so you get exactly the level of service you need, but here are some common features to all:

You get a regularly scheduled appointment on an off-peak day and time so disruptions to workflow are minimized
Your IT costs are predictable and budgetable, preventing surprise expenses, like a major emergency, which can impact your cash flow.
Business productivity improves as the technology fades into the background enabling your employees to actually do their jobs instead of wasting time wrestling with balky computers.
You'll get FREE service time for any problems that comes up between maintenance visits to ensure your IT expenses are never over-budget.

SERVICE PLANS

Here are some of our most popular service plans, but these are only suggestions and you are free to pick and choose services you like. We are happy to do a custom quote for your specific needs.

Maintenance PLUS Plan - SILVER Level

Verify multiple redundant backups for all critical data
Performance logging and testing to ensure PCs are operating at peak efficiency
Performance improving maintenance functions such as disk defragmentation and registry cleaning
Maintain basic service log, including dates of updates and service functions

On Demand Troubleshooting: any inconsistencies the user has noticed will be resolved

Ensure computers are configured according to Best Practices guidelines

Keep all software up to date with latest vendor patches and updates

Check computer error logs for "hidden" problems

Basic configuration documentation, including a master password list
Maintain ASR (Automated Server Recovery) disk for rapid recovery of a crashed server

PRICE

$200/month per 4 PCs covered

$200/month per server covered

Free phone support and remote support.

Printers, Palm Pilots, Smart Phones, and other Network Equipment covered free of charge.

For every $100 on the monthly plan, you are entitled to 1 hour of additional free service time per month for any issues which come up in between visits and need immediate service.

This plan is designed for businesses serious about maximizing employee productivity and system reliability, who will not tolerate system crashes or slowdowns.

No Frills Plan - BASIC Level

Updates will be applied for the Operating System and major software

Check computer error logs for "hidden" problems

On Demand Troubleshooting: any inconsistencies the user has noticed will be resolved
Anti-Virus software will be verified to be present and up to date
Backup logs are checked to verify backups are completing properly

Ensure computers are configured according to Best Practices guidelines

PRICE

$150/month per 4 PCs covered

$150/month per server covered

Free phone support and remote support.

Printers, Palm Pilots, Smart Phones, and other Network Equipment covered free of charge.

For every $100 on the monthly plan, you are entitled to 1 hour of additional free service time per month for any issues which come up in between visits and need immediate service.

Though this is the budget minded plan, all the core benefits are covered including: hacker proof security, improved reliability and business productivity. Certain pieces of computer equipment may be included or excluded to get the right fit within your budget. This package is designed with cost-conscious small business in mind.

Peace of Mind Plan - GOLD LEVEL

Unlimited service time for repairs to covered equipment
Performance logging and testing to ensure computers are operating at peak efficiency
Maintain inventory of PCs and assigned owner
Maintain list of approved software and remove all unauthorized software
Pre-emptive replacement of parts which have outlived expected service life
Keep detailed log of problem history and configuration changes
Maintain "hot spare" backup PC
Clean keyboard, monitor, and inside of PC case
Maintain generic PC "clone" image for rapid recovery of crashed PCs
Check computer error logs for "hidden" problems
Maintain ASR (Automated Server Recovery) disk for rapid recovery of a crashed server
Keep all software up to date with latest vendor patches and updates
Verify backups and redundant systems fail over properly before an emergency arises
Maintain network diagram and detailed configuration records, including important settings and contact info for vendors
Set up security audits for sensitive data to ensure it is not being accessed by unauthorized persons
Maintain written disaster recovery plan

On Demand Troubleshooting: any inconsistencies the user has noticed will be resolved
Ensure computers are configured according to Best Practices guidelines

Performance improving maintenance functions such as disk defragmentation and registry cleaning

PRICE

$300/month per 4 PCs covered

$300/month per server covered

Free phone support and remote support.

Printers, Palm Pilots, Smart Phones, and other Network Equipment covered free of charge.

This plan is for businesses set for aggressive growth who want to make the transition into the kind of computing standards investors will want to see to maximize their valuation. If your business can't tolerate downtime EVER, this is the plan for you. Nothing is left to chance: everything is documented, tested, verified, and accounted for.